Chem-Dry technicians that are 5-Star Certified receive the title of "Master Technician."
This title represents a wealth of knowledge about proper techniques for all types of,
upholstery and area rug cleaning. A Master Technician has proven through a series of exams
- including written and practical - his or her ability to represent the finest tier
in carpet cleaning service.
Chem-Dry service providers that meet a high standard of requirements are credited with the
annual Circle of Excellence recognition. You can trust your Circle of Excellence Chem-Dry to
deliver trustworthy, quality service.
The Chem-Dry President's Award is an annual honor bestowed on franchisees who have worked
to meet a high set of requirements, proving their commitment to the continued growth of Chem-Dry.
Chem-Dry's president credits these select franchisees with this unique recognition.
The Institute of Inspection, Cleaning and Restoration Certification (IICRC) has served as the
Industry Guardian for the cleaning, inspection and restoration service industries for more than 30 years.
As a non-profit certification organization, the IICRC helps ensure that you have access to trusted and
trained cleaning professionals by establishing and monitoring certification programs and standards for
these industries.
To qualify for IICRC-Certified Firm status businesses must demonstrate proof of insurance, maintain a
written customer complaint policy with documented follow-up and provide ongoing education and training
leading to certification for all technicians. IICRC Certified Firms are also required to abide by the
IICRC Code of Ethics. Services provided by IICRC–Certified professionals range from flooring inspection
and cleaning to mold remediation to water and fire damage restoration.
The CRI Seal of Approval program tests the effectiveness of deep cleaning extractors and systems.
To qualify for the Seal, extractors must meet stringent standards in all three test categories:
* Soil removal — CRI uses NASA-enhanced x-ray fluorescence technology to measure the precise amount
of soil removed from the carpet, and soil removal efficiency is rated on three levels. Extractors that
exceed average soil removal levels receive a Bronze Seal rating. Those achieving higher soil removal
level receive a Silver Seal rating. Extractors that remove the highest level of soil earn the
CRI Gold Seal of Approval.
* Water removal — The extractor or system must remove most of the moisture resulting from a wet cleaning
process. Dirty water that remains in the carpet could be a source of fungal growth and could prolong the
drying process.
* Texture retention — The extractor must not harm the carpet pile.
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